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Mostofusaretaughttopayattentiontowhatissaid—thewords.Wordsdoprovideuswithsomeinformation,butmeaningsarederivedfromsomanyothersourcesthatitwouldhinderoureffectivenessasapartnertoarelationshiptorelytooheavilyonwordsalone.Wordsareusedtodescribeonlyasmallpartofthemanyideasweassociatewithanygivenmessage.Sometimeswecangaininsightintosomeofthoseassociationsifwelistenformorethanwords.Wedon’talwayssaywhatwemeanormeanwhatwesay.Sometimesourwordsdon’tmeananythingexcept“I’mlettingoffsomesteam.Idon’treallywantyoutopaycloseattentiontowhatI’msaying.JustpayattentiontowhatI’mfeeling.”Mostlywemeanseveralthingsatonce.Apersonwantingtopurchaseahousesaystothecurrentowner,“ThisstephastobefixedbeforeI’llbuy.”Theownersays,“It’sbeenlikethatforyears.”Actually,thestephasn’tbeenlikethatforyears,buttheunspokenmessageis:“Idon’twanttofixit.Weputupwithit.Whycan’tyou?”Thesearchforamoreexpansiveviewofmeaningcanbedevelopedofexaminingamessageintermsofwhosaidit,whenitoccurred,therelatedconditionsorsituation,andhowitwassaid.
Whenamessageoccurscanalsorevealassociatedmeaning.Letusassumetwocouplesdoexactlythesameamountofkissingandarguing.Butonecouplealwayskissesafteranargumentandtheothercouplealwaysarguesafterakiss.Theorderingofthebehaviorsmaymeanagreatdealmorethanthefrequencyofthebehavior.Afriend’sunusuallydocilebehaviormayonlybeunderstoodbynotingthatitwasprecededbysituationsthatrequiredanabnormalamountofassertiveness.Someresponsesmaybedirectlylinkedtoadevelopingpatternofresponsesanddefylogic.Forexample,apersonwhosays“No!”toaserialsofchargeslike“You’redumb,”“You’relazy,”and“You’redishonest,”mayalsosay“No!”andtrytojustifyhisorherresponseifthenextstatementis“Andyou’regoodlooking.”
Wewoulddowelltolistenforhowmessagesarepresented.Thewords,“Ifsurehasbeennicetohaveyouover,”canbesaidwithemphasisandexcitementorritualistically.Thephrasecanbesaidonceorrepeatedseveraltimes.Andthemeaningsweassociatewiththephrasewillchangeaccordingly.Sometimesifwesaysomethinginfrequentlyitassumesmoreimportance;sometimesthemorewesaysomethingthelessimportanceitassumes.
1.Effectivecommunicationisrenderedpossiblebetweentwoconversingpartners,if___.
A.theyuseproperwordstocarrytheirideas.
B.theybothspeaktrulyoftheirownfeelings.
C.theytrytounderstandeachother’sideasbeyondwords.
D.theyarecapableofassociatingmeaningwiththeirwords.
2.“I’mlettingoffsomesteam”inparagraph1means___.
A.I’mjustcallingyourattention.
B.I’mjustkidding.
C.I’mjustsayingtheopposite.
D.I’mjustgivingoffsomesound.
3.Thehouse-owner’sexampleshowsthatheactuallymeans___.
A.thestephasbeenlikethatforyears.
B.hedoesn’tthinkitnecessarytofixthestep.
C.theconditionofthestepisonlyaminorfault.
D.thecostinvolvedinthefixingshouldbeshared.
4.Someresponsesandbehaviorsmayappearveryillogical,butarejustifiableif___.
A.linkedtoanabnormalamountofassertiveness.
B.seenasone’shabitualpatternofbehavior.
C.takenaspartofanorderingsequence.
D.expressedtoaseriesofcharges.
5.Theword“ritualistically”inthelastparagraphequalssomethingdone___.
A.withouttrueintention.
B.light-heartedly.
C.inawayofceremony.
D.withlessemphasis.
Inthelast12yearstotalemploymentintheUnitedStatesgrewfasterthanatanytimeinthepeacetimehistoryofanycountry–from82to110millionbetween1973and1985–thatis,byafullonethird.Theentiregrowth,however,wasinmanufacturing,andespeciallyinno–blue-collarjobs…
Thistrendisthesameinalldevelopedcountries,andis,indeed,evenmorepronouncedinJapan.Itisthereforehighlyprobablethatin25yearsdevelopedcountriessuchastheUnitedStatesandJapanwillemploynolargeraproportionofthelaborforceInmanufacturingthandevelopedcountriesnowemployinfarming–atmost,10percent.TodaytheUnitedStatesemploysaround18millionpeopleinblue-collarjobsinmanufacturingindustries.By2010,thenumberislikelytobenomorethan12million.Insomemajorindustriesthedropwillbeevensharper.Itisquiteunrealistic,forinstance,toexpectthattheAmericanautomobileindustrywillemploymorethanone–thirdofitspresentblue-collarforce25yearshence,eventhoughproductionmightbe50percenthigher.
Ifacompany,anindustryoracountrydoesnotinthenextquartercenturysharplyincreasemanufacturingproductionandatthesametimesharplyreducetheblue-collarworkforce,itcannothopetoremaincompetitive–oreventoremain“developed.”Theattempttopreservesuchblue–collarjobsisactuallyaprescriptionforunemployment…
ThisisnotaconclusionthatAmericanpoliticians,laborleadersorindeedthegeneralpubliccaneasilyunderstandoraccept.WhatconfusestheissueevenmoreitthattheUnitedStatesisexperiencingseveralseparateanddifferentshiftsinthemanufacturingeconomy.Oneistheaccelerationofthesubstitutionofknowledgeandcapitalformanuallabor.Wherewespokeofmechanizationafewdecadesago,wenowspeakof“robotization“or“automation.”Thisisactuallymoreachangeinterminologythanachangeinreality.WhenHenryFordintroducedtheassemblylinein1909,hecutthenumberofman–hoursrequiredtoproduceamotorcarbysome80percentintwoorthreeyears–farmorethananyoneexpectstoresultfromeventhemostcompleterobotization.Butthereisnodoubtthatwearefacinganew,sharpaccelerationinthereplacementofmanualworkersbymachines–thatis,bytheproductsofknowledge.
1.Accordingtotheauthor,theshrinkageinthemanufacturinglaborforcedemonstrates______.
A.thedegreetowhichacountry’sproductionisrobotized
B.areductioninacountry’smanufacturingindustries
C.aworseningrelationshipbetweenlaborandmanagement
D.thedifferencebetweenadevelopedcountryandadevelopingcountry
2.Accordingtotheauthor,incoming25years,adevelopedcountryorindustry,inordertremaincompetitive,oughtto______.
A.reducethepercentageoftheblue-collarworkforce
B.preserveblue–collarjobsforinternationalcompetition
C.acceleratemotor–canmanufacturinginHenryFord’sstyle
D.solvetheproblemofunemployment
3.Americanpoliticiansandlaborleaderstendtodislike_____.
A.confusioninmanufacturingeconomy
B.anincreaseinblue–collarworkforce
C.internalcompetitioninmanufacturingproduction
D.adropintheblue–collarjobopportunities
4.Theword“prescription”in“aprescriptionforunemployment”maybetheequivalentto______
A.somethingrecommendedasmedicaltreatment
B.awaysuggestedtoovercomesomedifficulty
C.somemeasurestakeninadvance
D.adevicetodire
5.Thispassagemayhavebeenexceptedfrom________
A.amagazineaboutcapitalinvestment
B.anarticleonautomation
C.amotor-carmagazine
D.anarticleonglobaleconomy
