Directions:

In this section you will hear a recorded short passage.The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear. I think we'll mbegin now. First I'd like to welcome you all and thank you for your coming, especially at such short notice. I know you are all very busy and it's difficult to take time away from your ______ for meetings.As you can see on the agenda,today we will focus on the upcoming______.First we'll discuss the groups that will be coming in from Germany. After that, we'll discuss the North American Tours, ______ by the Asian tours. If time ______, we will also discuss the Australian tours which are booked for early September. Finally, I'm going to request some feedback from all of you ______ last year's tours and where you think we can improve.