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《铁路旅客运输服务质量规范》中,动车组供应的食品、饮品应当品种丰富,价格合理。餐饮企业应当经常()对饮食服务的意见,并根据旅客的意见调整供应品质、品种,改善服务质量。

A、征求车长
B、征求旅客
C、征求领导
D、征求列车员
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正确答案:

B

答案解析:

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Passage4

Questions16to20arebasedonthefollowingpassage:

IrecentlywroteanautobiographyinwhichIrecalledmanyoldmemories.Oneofthemwasfrommyschooldays,whenourninthgradeteacher,MissRaber,wouldpickoutwordsfromtheReader’sDigesttotestourvocabulary.

Today,morethan45yearslater,Ialwayscheckout“ItpaystoEnrichYourWordPower”firstwhentheDigestcomeseachmonth.Iamimpressedwiththatidea,wordpower.Reader’sDigestknowsthepowerthatwordshavetomovepeople—toentertain,inform,andinspire.TheDigesteditorsknowthatthebigwordisn’talwaysthebestword.Takejustoneexample,aQuotableQuoteformtheFebruary1985issue:”Timeisaplayfulthing.Itslipsquicklyanddrinksthedaylikeabowlofmilk.”

Nineteenwords,onlytwoofthemmorethanonesyllable,yethowmuchtheyconvey!That’susuallyhowitiswithReader’sDigest.Smallandsimplecanbeprofound.

AschairmanofafoundationtorestoretheStatueofLiberty,I’vebeenmakingalotofspeecheslately.Itrytokeepthemfairlyshort.Iusesmallbutvividwords:wordslike“hope”,“guts”,“faith”,“dreams”.ThosearewordsthatmovepeopleandsaysomuchaboutthespiritofAmerica.

Don’tgetmewrong.I’mnotagainstusingbigwords,whenitisrighttodoso,butIhavealsolearnedthatasmallwordcanworkasmallmiracle—ifit’srightword,intherightplace,attherighttime.It’sa“secret”thatIhopeneverforget.

16.Thepassageismainlyabout.

A.oneofthemanyoldmemories

B.usingsimplewordstoexpressprofoundideas

C.Reader’sDigestandschoolspeeches

D.howtomakeeffectivespeeches

17.ItseemsthatReader’sDigestisamagazinepopularwith.

A.peopleofallagesB.teenagersC.schoolteachersD.elderlyreaders

18.Theexampletheauthorgivesinthesecondparagraphmightmean.

A.onespendshisdayplayinganddrinking

B.don’twasteyourtimeasonedoes

C.timeslipseasilyifyoudon’tmakegooduseofit

D.timeisjustlikedrinkingmilkfromabowl

19.Theauthor’s“secret”is.

A.toavoidusingbigwordsatanytime

B.tousewordsthathavethepowertomovepeople

C.toworkamiraclebyusingasmallword

D.tousesmallandsimplewordswherepossible

20.Accoedingtotheauthor,well-chosenwordscangivepeople.

A.hope,courageandideas

B.confidence,determinationandstrength

C.pleasure,knowledgeandencourage

D.entertainment,informationandpower

Questions16to20arebasedonthefollowingpassage:

IneverrealizedthatsomedayIwouldbemarriedtoa___.

PartIVTranslation:

IthasabankofelectronicpenswhichwritelikethePresidentwrites,inhisfavoritelightblueink.(PassageOne)

Passage3

Questions11to15arebasedonthefollowingpassage:

UnliketheirAmericanorEuropeancounterparts,carsalesmeninJapanworkhardtogetabuyer.Insteadoflyinglazilyaroundshowroomswaitingforcustomerstodropby,manyJapanesecarsalesmenstillgoouttogetthem.Theywalkwearilyalongthestreetscarsdoor-to-door.Newcustomersarehuntedwithfruitandcakesontheirbirthdays.Butlifeisgettingtough,andnotjustbecausenew-carsalesarefalling.

WithmoreJapanesewomen(whooftencontrolthehouseholdbudget)goingouttowork,thesalesmenincreasinglyfindnobodyathomewhentheycall.Thatmeansanothervisitintheeveningortheweekend.Thentheyfaceanextraproblem:morepeople,especiallytheyoung,prefertochooseanewcarfromashowroomwheretheycancomparedifferentmodels.

Evenaslateasthemid-1980ssome90%ofnewcarsweresolddoor-to-door.Insomeruralareasmostnewcarsarestillsoldthisway.Butinthebigcitiesmorethanhalfthenewcarsarenowsoldfromshowrooms.

AlthoughinvestinginshowroomsisexpensivebecauseofthehighcostofJapaneseland,dealershavelittlechoice.AlaborshortageandhigheramongJapan’sworkforcearemakingitdifficulttohiredoor-to-doorsalesmen.MostofaJapanesecarsalesman’sworkingdayisspentdoingfavorsforcustomers,likearranginginsuranceorpickingupvehiclesforservicing,ratherthanactuallyselling.

Japan’sdoorstepcarsalesmenarenotabouttovanish.Thepersonalservicetheyprovideissodeep-rootedinJapanthattheyarelikelytooperatealongsidetheglitteringnewshowrooms.Thetwosystemsevencomplementeachother.Whatincreasinglyhappensisthattheshowroomattractstheinterestofapotentialbuyer,givingthefootsoresalesmenafirmleadtofollowupwithahomevisit.

11.Japanesecarsalesusuallydonotwaitatshowroomsforcustomerstodropby;instead,.

A.theysellcarsdoor-to-door

B.theybuypresentsfortheircustomers

C.theyenjoythemselvesinrecreationcenters

D.theygoouttodomarketresearches

12.Impliedbutstated:thecompetitionincarmarketis.

A.lightB.moderateC.fierceD.unfair

13.Youngpeopleliketobuyanewcar.

A.athomeB.fromashowroom

C.madeintheU.S.A.D.madeinJapan

14.ThesquadronofJapanesecarsalesmenisreducingbecauseof.

A.alaborshortage

B.higherexpectationsamongJapan’sworkforce

C.highcostland

D.bothAandB

15.Japanesecarsalesmentotheircustomersmanyfavorssuchas.

A.showingthemaroundinanexhibition

B.arranginginsurance

C.payingthemavisitonweekends

D.sellingolecarsforthem

PartIVTranslation

Itwouldhavebeendifficultforthemtoavoidtheconclusionthatthehorseandmulepopulationwoulddeclinerapidly.(PassageFour)

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